Refund policy

Returns & Refunds Policy

We hope that you love your YC Collections pieces, but if you need to make a return, we're here to help.

We have a 14-day return policy, which means you have 14 days after receiving your items to request a return.

How to Start a Return

To start a return, please contact us at returns@yccollections.com with your name and order number.

If your return is accepted, we will provide you with the return address and full instructions. Items sent back to us without first requesting a return will not be accepted.

Conditions for Return

To be eligible for a return, your item must be in the same condition that you received it: unused and in its original packaging. You will also need your receipt or proof of purchase.

Return Postage

For UK Customers:

We offer free returns for customers within the United Kingdom. If your return is accepted, we will provide you with a pre-paid return shipping label.

For International Customers:

For customers outside of the United Kingdom, you will be responsible for the cost of return postage. We strongly recommend using a tracked service and obtaining proof of postage, as we cannot be held responsible for items lost or damaged in transit.

Damages & Faulty Items

We carefully inspect every item before it is sent from our Bournemouth workshop. However, if your order arrives damaged, defective, or you have received the wrong item, please contact us immediately at returns@yccollections.com. We will evaluate the issue and make it right. In these cases, we will cover the cost of the return postage.

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once your return is received at our workshop, please allow 1 to 2 business days for our team to inspect and process it. Orders received at our workshop after 1:00 PM will be processed from the following business day.

We will then notify you by email to confirm if your refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at return@yccollections.com.